Sunday, May 27, 2018

(DuPont) IT Service Delivery Analyst, Korea, Seoul

IT Service Delivery Analyst

in Korea - Seoul - Seoul


IT Service Delivery for Run and Maintain
  • Scope includes IT infrastructure, IT solutions and services used in DuPont
  • Geographic scope of responsibility is all sites in Korea
  • IT infrastructure includes data and voice network, servers, personal computers, printers and other IT devices.
  • Manage local IT asset inventory and life cycle
  • Manage usage / capacity of IT infrastructure
  • Act as the End to End Integrator to ensure all IT Solution and Service delivery meet the needs of the sites in Korea.
  • Manage IT vendors, ensure services are provided as expected.  Manage vendor charges.
  • Manage IT contractor and their work.
  • Manage impact by any IT change activities, responsible for user communication and change management
  • Co-work with and utilize global / regional IT competency resource for delivery of expected IT services
  • For incident and problem management, act as the local focal point for all IT issues and work with the respective country/regional/global DuPont IT teams as well as the respective vendors and suppliers for escalation and resolution.
IT Solution Delivery
  • Co-work with and utilize global / regional IT competency resource for IT solutions delivery.
  • Take leading responsibility for local part of global / regional IT projects
  • Work with the local business and functions to understand their requirements and engage them in ongoing service improvement initiative
Governance and administration
  • Manage IT budget and spending
  • Manage IT purchase process, verify their invoices against service received and ensure no payment issues
  • Ensure IT governance for the IT management process and standards
  • Manage IT security management
  • Responsible for IT plans for business continuity / disaster recovery


  • Bachelor degree or above in IT related fields with minimum 5 years working experience in IT in a large organization.
  • Good written and oral English communication skills.
  • Able to work effectively in a complex and multicultural regional/global environment with multiple stakeholders and influencers
  • Experience in handling IT service delivery in a large organization and working with end users around personal computing and applications needs.
  • Experience in working in IT team jointly deliver services and solutions. 
  • Good overall understanding of IT in general and able to communicate effectively IT concepts and manage expectations with the end user community
  • Demonstrate good knowledge and competencies in the delivery of application support and day to day operations as well as have basic working knowledge of IT Infrastructure. Has prior experience with leading and managing projects.

About DowDuPont

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.

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