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Friday, May 4, 2018
Field Service Engineer, Philips, Seoul, Korea
Field Service Engineer
Field Service Engineer
Install Philips Health Systems’ equipment according standards with respect to quality and installation time as set by PH • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH • Perform corrective maintenance, supported when necessary by tier-2 support helpdesk • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization • Keep abreast of new technologies likely to affect PH range of products • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies • Responsible for completeness and accuracy of service records with particular attention to test & inspection results • Responsible for adopting appropriate ESD control while servicing PH equipment • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle • Responsible for reporting identified device safety issues according to applicable PH quality standard policy • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
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