Wednesday, May 16, 2018

Service Account Manager - NIRS, Dell Korea, Seoul



Service Account Manager - NIRS


Job ID R38177Date posted 2018/05/02Location Seoul, Korea
Ensures contractual service support requirements are understood and managed.
Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
Presents operational and service level reports and explains service level support available to internal or external customers.
Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
Provides point of contact for process related questions or issues and facilitates process related meetings.
Leads complex service delivery processes and associated projects
Collaborates with internal resources and customer during escalations
Leverages big data analysis to provide customer environment insight
Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities
Manages service delivery processes in a complex service delivery environment
Develops resolutions to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of customer or internal business processes
Job Family: Product Services 
Job ID: R38177

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